EtrainX Provides a 100% Satisfaction Guarantee for All Completed Classes, Bookings & Sessions. Additional Refunds are Subject to Below Policies & Conditions:
EtrainX refund policy stipulates that a 100% refund will be granted if a direct calendar booking is cancelled by athlete or trainer 48 hours from scheduled time.
Class Group Bookings over $50 are non-refundable and are at the discretion of Trainer.
Trainers/Facilities unable to complete a class for any reason that was paid for by Athlete or Club are completely responsible for reimbursement to EtrainX, the Athlete or the Club that paid for the transaction.
Weather related cancellations will either receive a credit or refund depending on rescheduling capabilities.
All other cancellations for any reason are non-refundable unless granted at the discretion of each individual trainer.